FAQ

Below are all the most frequently asked questions. Is your question not among them? Then please contact us. We look forward to hearing from you!

Contact us

Which payment methods does the online shop accept?

We accept payments via American Express, Maestro, Mastercard, Union Pay and Visa. The available options will be displayed during the checkout process. Please see our payment policy for more information.

Are there any costs associated with returning products?

Yes, you pay your own shipping costs for returns. Please consult our Refund Policy on the website for more information.

How long does it take for my return to be processed?

On average, it takes us 14 days to process your return and refund you.

What are shipping costs and delivery times?

We offer free shipping on all orders. Order handling is 1-3 business days (Mon-Fri) and order transit is 7-12 business days (Mon-Fri). For more information, please visit our Shipping Policy.

Business details:

Britique Lane is operated by Jensyr, a company based in Netherlands

Business ID: 87387336
VAT number: NL004406846B13

Business Address:
Mgr WM Bekkerslaan 116
Maassluis, 3141 SN

Customer support contact

Email: support@britique-lane.com
Phone number: +447418315557

Preferred contact method: Email

Business hours:
Monday - Friday: 9:00 - 19:00